SOP-002 Β· Attorney Partner Protocol

Your Trusted Florida DNA
Collection Partner

Court-admissible results, dedicated attorney liaison, real-time case tracking, and direct result delivery to your firm β€” across all 67 Florida counties.

Refer a Case Now πŸ“ž Attorney Line: (850) 408-3097
Why Partner With Us

Built for Florida Family Law

We handle the entire DNA collection process β€” from contacting your client to delivering court-formatted results directly to your firm. Your office makes one call. We do everything else.

We work regularly with family law attorneys, immigration attorneys, and legal professionals throughout Florida's Panhandle, Big Bend, Central, and South Florida.

KEY RULE
We never schedule a court-ordered case without a copy of the court order in hand. Please include it with your referral or upload it to the Partner Portal before scheduling is confirmed.

Referral Channels

πŸ–₯ Partner Portal β€” Preferred
portal.html
Submit referrals, upload court orders, track case status, download results in real-time
πŸ“ž Attorney Intake Line
(850) 408-3097 Β· Mon–Sat 8AM–6PM EST
Dedicated queue β€” no waiting in the general line. Emergency referrals handled immediately.
πŸ“§ Partner Email
newdaydna@aol.com
Format: [Firm Name] – [Case Type] – [Client Last Name] Β· Response within 4 business hours

What We Provide for Every Case

  • Chain-of-custody documentation from collection through results
  • Photo ID verification log for all participants
  • Tamper-evident collection kit seal documentation
  • Same-day lab shipping with tracking number
  • Certified lab report from AABB-accredited partner
  • Collector affidavit β€” accepted in all Florida courts
  • Court-formatted result letter with case number and conclusions
  • 5-year case file retention with re-issuance available
ADMISSIBILITY
Our results package is designed for Florida family court. If opposing counsel ever challenges the collection methodology, we provide full documentation support β€” including collector testimony if ordered by the court.

Result Delivery Options

Attorney PortalMost secure. Real-time upon certification. Download anytime.
Encrypted EmailSent to attorney of record via encrypted delivery.
Hard Copy (Certified)Printed package mailed to your office. Allow 2 extra days.
Client CopyClient always receives their own copy simultaneously.
IMPORTANT
Results are NEVER disclosed verbally over the phone, texted, or sent via unsecured email. This protects your client and the legal integrity of the result.
Referral Checklist

Required Information at Time of Referral

Providing complete information at referral eliminates delays. Incomplete referrals are placed on hold until missing information is received.

Attorney / Firm Information

Firm NameFull legal name of the firm or practice
Attorney of RecordName of attorney handling the case
Florida Bar #Required for all court-ordered cases
Contact PersonParalegal or staff handling this referral
Phone & EmailBest contact for case communication
Result DeliveryPortal, encrypted email, or certified mail

Case / Legal Information

Test TypeSee test type reference below
Court-Ordered?Yes / No β€” order required before scheduling if Yes
Case NumberFull case number from court filing
Court & CountyCircuit court name and county
Presiding JudgeName of judge in the matter
Hearing DateDate results are needed by (if applicable)

Client / Party Information

Party 1 Full NameLegal name as appears on government ID
Party 1 DOBMM/DD/YYYY
Party 1 ContactPhone & email β€” we contact them directly
Party 1 ID TypeDriver's license, passport, state ID
Party 2 Full NameSame requirements as Party 1
Party 2 DOBMM/DD/YYYY
Party 2 ContactPhone & email
Minor ChildrenName, DOB, and guardian who will accompany
Special NotesLanguage, accessibility, safety concerns
Test Types

Test Type Reference for Attorneys

Select the appropriate test type when submitting a referral. If unsure, our intake team will advise based on the legal proceeding.

Test TypeLegal Use CaseCourt-Admissible
Legal PaternityChild support, custody, birth record amendmentβœ” Yes β€” full COC required
Court-Ordered TestingAny judge-mandated DNA requirementβœ” Yes β€” court order must be on file
Sibling DNABiological relationship in custody / TPR mattersβœ” Yes β€” with COC
GrandparentageVisitation rights, inheritance disputes, custodyβœ” Yes β€” with COC
Extended Family RelationBiological verification for legal purposesβœ” Yes β€” with COC
Immigration DNAUSCIS visa petitions (AABB required)βœ” Yes β€” AABB protocol
Personal PaternityPrivate knowledge β€” not for court use✘ No β€” advisory only
Referral Process

Attorney Referral Workflow β€” Step by Step

1

Referral Submitted

Attorney submits via Partner Portal, intake line, or partner email with all required information.

2

Case Opened & Confirmed

Intake team opens the file within 2 business hours and sends confirmation with assigned case number.

3

Court Order Verified (if applicable)

Team reviews court order to confirm test type, parties named, and compliance deadline before proceeding.

4

Client Contacted by Our Team

We contact all parties directly to schedule. Your office does not coordinate scheduling β€” we handle all follow-up.

5

Appointment Confirmed

Collection appointment confirmed to all parties and your office with scheduled date, time, and location.

6

Mobile Collection Performed

Certified collector arrives, verifies IDs, completes chain-of-custody, collects and seals samples, ships to lab same-day.

7

Results Certified & Delivered

Certified results delivered to your firm via Portal or encrypted email with collector affidavit β€” ready for court submission.

8

Case Archived

Full case file archived for 5+ years. Certified copy re-issuance available at any time upon request.

ATTORNEY NOTE
If your hearing date is within 5 business days of referring the case, flag it as URGENT on your referral and call our Attorney Intake Line directly to ensure immediate prioritization.

Scheduling & Timeline Standards

Standard Scheduling

  • Appointments scheduled within 24–48 hours of complete referral
  • Available Mon–Sat, 7AM–7PM EST
  • Results within 2–5 business days from collection

Expedited / Court-Deadline

  • Expedited processing: results in 1–2 business days (+$100)
  • Emergency same-day collection available (+$150)
  • Flag as URGENT at time of referral with deadline

No-Shows & Rescheduling

  • Your office notified immediately with written no-show report
  • Free rescheduling with 24+ hours notice
  • No-show fee applies β€” must be cleared before rescheduling
Partner Pricing

Volume Discount Tiers

Partner firms that refer cases on a recurring basis earn automatic per-case discounts based on monthly volume.

Partnership TierMonthly VolumeDiscountSavings / CaseBilling
Referral (No Agreement)1–4 casesβ€”Standard ratePer case
Partner Attorney / Agency5–14 cases10% OFF~$20–50Net-30
Preferred Partner15–29 cases18% OFF~$36–72Net-30
Enterprise / Agency30+ cases25% OFF~$50–99Net-30

Attorney Responsibilities

As the referring attorney, your office is responsible for:

  1. Ensuring client consent to be tested prior to referral submission
  2. Providing accurate and complete referral information
  3. Submitting court orders promptly β€” required before scheduling
  4. Notifying your client that New Day Mobile DNA will contact them directly
  5. Communicating any safety concerns or party conflicts to our intake team
  6. Notifying us immediately if a case is dismissed, settled, or order vacated

Contact & Support

Attorney Intake Line
(850) 408-3097 β€”
Partner Email
newdaydna@aol.com
Partner Portal
portal.html
Billing & Invoicing
billing@newdaydna.com

Attorney Referral Acknowledgment

By submitting a referral, the referring attorney confirms that client consent has been obtained and that all information provided is accurate and complete to the best of their knowledge.