New Day Mobile DNA
Collection & Testing LLC

This Standard Operating Procedure (SOP-002) governs the process for family law attorneys and law firms who refer clients to New Day Mobile DNA Collection & Testing LLC for DNA collection and testing services in connection with legal proceedings.

This SOP is designed to ensure that attorneys can refer clients quickly, confidently, and with full knowledge that every collection will be handled with the chain-of-custody integrity and documentation precision required for court admissibility.

When you refer a client to us, your office becomes the anchor of the case. We need the right information to open the file correctly, assign the proper test type, and ensure results are delivered back to you in a format your court will accept. The stronger your intake submission, the faster we can move.

A complete referral from your office includes:

• The nature of the legal proceeding (paternity dispute, custody matter, child support, TPR hearing, etc.)
• Whether the testing is court-ordered or voluntary
• All party names, dates of birth, and contact information
• A copy of the court order, if applicable
• Your firm's preferred result delivery method and contact
• Any known deadlines — hearing dates, court order compliance deadlines, etc.

Attorneys and law firm staff may refer clients and submit case requests through the following approved channels:

Portal URL: https://newdaydna.com/attorneys

• Fastest and most efficient method for submitting referrals
• Upload court orders and supporting documents securely
• Track case status in real time
• View and download results as soon as they are certified
• Partner firms receive dedicated login credentials upon signing a partnership agreement

Phone: (555) 000-0000  |  for Attorney Services

• Available Monday – Saturday, 8:00 AM – 6:00 PM EST
• Dedicated attorney intake queue — no waiting in the general line
• For emergency / same-day requests: use this line and state it is an attorney emergency referral

Email: newdaydna@aol.com

• Subject line format required: [Firm Name] – [Case Type] – [Client Last Name]
• Example: Smith & Associates – Paternity – Johnson
• All required referral information must be in the body of the email
• Do not send sensitive client documents via unsecured email — use the Portal instead
• Response within 4 business hours

The following information is required to open a case file. Incomplete referrals will be placed on hold until missing information is received. Providing complete information at time of referral eliminates delays.

Firm Name	Full legal name of the firm or practice
Attorney of Record	Name of the attorney handling the case
Bar Number	Florida Bar number for verification (required for court-ordered cases)
Contact Person	Name of paralegal or staff member handling this referral
Phone & Email	Best contact for case communication and result delivery
Result Delivery Method	Portal, encrypted email, or certified mail to office

Party 1 Full Name	Legal name exactly as it appears on government ID
Party 1 Date of Birth	MM/DD/YYYY
Party 1 Contact Info	Phone and email — we will contact them directly to schedule
Party 1 ID Type Available	Driver's license, passport, state ID, etc.
Party 2 Full Name	Same requirements as Party 1
Party 2 Date of Birth	MM/DD/YYYY
Party 2 Contact Info	Phone and email
Any Minor Children	Name, DOB, and name of legal guardian who will accompany them
Special Needs / Notes	Language preference, accessibility needs, sensitive circumstances

Test Type	See Section 5 for test type definitions
Court-Ordered?	Yes or No. If Yes, court order must be provided before scheduling
Case Number	Full case number from the court filing
Court Name & Location	Circuit court name and county
Presiding Judge	Name of the judge in the matter
Hearing / Deadline Date	Date results are needed by (if applicable)
Court Order Copy	Upload to Portal or submit via secure method — required before scheduling

Select the appropriate test type when submitting a referral. If you are unsure, our intake team will advise based on the legal proceeding.

Test Type	Legal Use Case	Court-Admissible
Legal Paternity	Child support, custody, birth record amendment	✔ Yes — full CoC required
Court-Ordered Testing	Any judge-mandated DNA requirement	✔ Yes — court order must be on file
Sibling DNA	Biological relationship between siblings in custody / TPR matters	✔ Yes — with CoC
Grandparentage	Visitation rights, inheritance disputes, custody	✔ Yes — with CoC
Extended Family Relation	General biological relationship verification for legal purposes	✔ Yes — with CoC
Immigration DNA	USCIS family-based visa petitions (AABB required)	✔ Yes — AABB protocol
Personal Paternity	Client seeks private knowledge; not for court use	✘ No — advisory only

1	Referral SubmittedAttorney or firm staff submits case via Partner Portal, attorney intake line, or partner email with all required information.
2	Case Opened & ConfirmedIntake team opens the case file within 2 hours (business hours) and sends a confirmation with assigned case number to the referring attorney.
3	Court Order Verified (if applicable)If the case is court-ordered, our team reviews the order to confirm the test type, parties named, and compliance deadline before proceeding.
4	Client Contacted by Our TeamWe contact all parties directly to schedule collection. Your office does not need to coordinate scheduling — we handle all follow-up.
5	Appointment ConfirmedCollection appointment confirmed to all parties and to your office. You receive the scheduled date, time, and location.
6	Mobile Collection PerformedCertified collector arrives, verifies IDs, completes chain-of-custody documentation, collects samples, and seals and ships them to the lab same-day.
7	Results Certified & DeliveredCertified results delivered to your firm via Portal or encrypted email, with collector affidavit and lab certification letter — ready for court submission.
8	Case ArchivedFull case file archived for 5+ years. Certified copy re-issuance available at any time upon attorney request.

• Standard collection appointments scheduled within 24–48 hours of complete referral submission
• Collection windows available Monday – Saturday, 7:00 AM – 7:00 PM EST
• Results returned within 2–5 business days from date of collection depending on test type and lab volume

• Expedited processing available: results within 1–2 business days
• Emergency same-day collection available for court-mandated urgent cases
• All expedited requests must identify the court deadline in the referral submission
• Expedited service fees apply — disclosed prior to scheduling confirmation

• If a party fails to appear, your office is notified immediately with a written no-show report
• Rescheduling is available at no penalty if cancellation is provided 24+ hours in advance
• No-show fees apply for unexcused failures to appear and must be resolved before rescheduling
• Repeated no-shows will be documented and may be reported to the court upon attorney request

Every collection performed by New Day Mobile DNA includes the following documentation as standard — no exceptions, no additional charges:

• Completed chain-of-custody form signed by collector and participant at time of collection
• Photo ID verification log for all participants present
• Tamper-evident collection kit seal documentation
• Same-day lab shipping tracking number
• Certified lab result report from AABB-accredited partner
• Collector's affidavit — sworn statement of collection circumstances, acceptable in all Florida courts
• Results letter formatted for court submission — includes case number, parties tested, test type, and conclusion

Attorney Portal	Most secure. Results available in real-time upon certification. Download anytime.
Encrypted Email	Results sent to attorney of record email address via encrypted delivery. Available upon request.
Hard Copy (Certified)	Printed certified result package mailed to your office. Allow 2 additional business days.
Fax (Encrypted)	Available for firm systems that require it. Request at time of referral.
Client Copy	Client always receives their own certified copy simultaneously with attorney delivery.

• All case information is treated as strictly confidential and is subject to HIPAA protections
• Case records are shared only with the parties named in the referral and any court or agency specified
• We do not communicate with opposing counsel or any third party without written authorization from the attorney of record
• Clients may authorize additional parties to receive results in writing at time of collection
• All staff are subject to signed confidentiality agreements and regular privacy training

As the referring attorney, your office is responsible for:

1. Ensuring client consent to be tested has been obtained prior to referral submission
2. Providing accurate and complete referral information — incomplete referrals cause delays
3. Submitting court orders promptly — scheduling cannot proceed without them for court-ordered cases
4. Notifying your client that New Day Mobile DNA will contact them directly to schedule
5. Communicating any case-specific sensitivities, safety concerns, or party conflicts to our intake team
6. Notifying us immediately if a case is dismissed, settled, or if the DNA order is vacated

Your assigned case liaison is your first point of contact for any question or concern related to an active case. If you do not have an assigned liaison, contact us through any of the following: